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70% of CEOs globally say their level of network maturity is negatively affecting business delivery

  • NTT’s new 2022 Global Network Report surveyed more than 1,300 enterprise networking professionals globally, uncovering a need for network modernisation to enable business growth

  • 72% of top performing businesses already outsource more than half of their network infrastructure

  • The top trends driving modernisation of the enterprise network are cybersecurity, cloud-native platforms, Private 5G and the hybrid workplace

  • 94% of business leaders are increasingly looking to partner with a Managed Service Provider or single specialist provider

NTT Ltd. has launched its 2022 Global Network Report, which found that 70% of CEOs believe their network maturity level is negatively affecting their business delivery. The adoption of hybrid, distributed work environments with multiple connected devices is erupting through enterprises but, despite investments, just two in five businesses say they are very satisfied with their current network capabilities. This has resulted in a new era of network modernisation, with the majority of executives relying on it to enable business growth (>90%) and support artificial intelligence (AIOps) (91%).

Keeping hybrid environments secure

With distributed hybrid work models presenting far more attack opportunities for malicious actors, the importance of network security has become a major component of network architecture. This has inspired organisations to move to more centralized, cloud-based security solutions and a managed endpoint security model, as well as increasing their investments in network cybersecurity. Most business leaders believe new threats will drive increased security demands for their enterprise network, requiring a deeper level of access control and inspection (93%).

The transformation to network as a service models

Respondents reported that their highest concerns, above even cost, are security, modernisation, and access to a full suite of services from their provider. In terms of managing the network, more than 90% of senior executives prefer the network as a service model, citing the flexibility to scale up and down as a major benefit. Additionally, a complexity in deploying effective AIOps and automation solutions, which simplify ongoing network operations but are complex to configure initially, make the network as a service model more attractive.

"Levels of investment in the network have surged, with the results of this research showing many organisations are leaning towards key partners and managed service solutions to fulfil their requirements. This is primarily to drive security and gain access to skills that can both optimize capability and accelerate innovation-based advances" said Amit Dhingra, Executive Vice President at NTT Ltd. Network Services.

Dhingra, concludes "We are in the midst of a modernisation of network services, however, many of the solutions that are currently in play for a minority will become standard inside just two years. Instead, organisations should turn their attentions to a network as a service model. Businesses should consider security, skills competency, ability to scale, private 5G, and software defined networking when selecting a network service provider. In the long term, blockchain, further AI and automation, AR and VR, quantum networking, 6G and photonic computing will affect how networks are delivered."

Chris Barnard, Vice President at International Data Corporation (IDC) comments, "As new ways of working drive transformation, high performing enterprises realize the value of investing in strategic technologies – core enterprise networks, 5G, edge, artificial intelligence. To support the networking requirements of emerging digital services and applications, organisations are modernizing their enterprise networks, allowing for more efficient use and management of the networks that underpin their enterprises. Enterprises that have not invested risk negatively affecting their growth opportunities. As the network plays a fundamental role in digital transformation strategies and distributed working and processing, we can expect to see more enterprise network upgrades as technologies such as AI and security defenses are layered on to mainstream enterprise networking. While it can seem complex, service providers such as NTT can evaluate flexible deployment options that drive business value."

In tandem with the report's launch, NTT Ltd. will also be hosting the latest iteration of its APAC iNTTerconnected virtual summit - 'Enable the connected future through smarter networks' – on Tuesday, 8 November 2022, 13:00 - 14:30 (GMT +8). Participants will be able to find out more about the report's key findings as well as understand why network architecture is critical to organisations and how business leaders can leverage Network as a Service to transform their customer's experience of their business. You can register for the event here.

NTT Ltd. is a leader in the Gartner Magic Quadrant for Enterprise Network Services, Global, positioned highest for both its "Completeness of Vision" and "Ability to Execute" among 18 network service providers.

The report concludes with seven considerations for executives to evolve and future-proof their network. Read the full 2022 Global Network Report here.


Survey Methodology

The report is based on research conducted by Jigsaw Research on behalf of NTT Ltd. across 21 countries in five regions in July and August 2022. The research spanned 16 industry sectors including: retail and wholesale, manufacturing and automotive, financial services, technology and health. The research is based on a sample of network decision-makers/influencers in IT and wider business roles.

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