Gartner Survey Finds Self-Service and Live Chat Will Surpass Traditional Channels as Top Customer Service Technologies By 2027
Phone and Email to Sharply Decline in Value As Customer Service Leaders Favor Digital Channels Technologies that support digital-first...
Aug 28
AI Applications Expand Globally: 2025 Insight Report on Infrastructure, Market Readiness, and Scenario-based Differentiation Industry White Paper
GPU Cloud Strengthens the Computing Infrastructure, Powering the Global Expansion of AI Applications In recent years, the global AI...
Aug 13
Gartner Hype Cycle Identifies Top AI Innovations in 2025
Analysts to Explore the Latest AI Trends at Gartner IT Symposium/Xpo AI agents and AI-ready data are the two fastest advancing...
Aug 11
Gartner Survey Shows Just 26% of Job Applicants Trust AI Will Fairly Evaluate Them
AI Fuels Mistrust Between Employers and Job Candidates; Recruiters Worry About Fraud, Candidates Fear Bias Only one-quarter (26%) of job...
Aug 1
IBM Study: Businesses View AI Agents as Essential, Not Just Experimental
Surveyed executives report anticipated 8x surge in AI-enabled workflows by 2025, with AI agents improving process efficiency, reducing...
Jul 18
The future of banking is intelligent – but riskier than ever, study reveals
New SAS-sponsored research by Economist Impact exposes banking’s crossroads – and its forward path, unveiling five imperatives for...
Jul 3
