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Conversational AI in Recruitment

Paradox and hrtech partner to launch an HR Guide to accentuate the importance of Conversational AI in the recruitment function.


hrtech, the Singapore-headquartered HR Technology Analyst firm, recently announced the launch of an HR Guide titled "Conversational AI in Recruitment" to address the need for automation that simplifies and streamlines the candidate experience, while saving hours of repetitive work for recruiters every day. The guide was produced in partnership with Paradox, the conversational hiring platform helping global employers like Unilever, Nestle, McDonald's, and General Motors transform hiring with mobile-first automation.


The idea behind the HR guide stems from the fact that there has been a drastic change in the way organizations and employees approach business processes. Digital transformation has been the topmost priority for organizations wanting to enhance business proficiency and candidate experience. Today, candidates want a consumer-grade experience at their workplace and expect the hire-to-retire journey to be digitally seamless and efficient. Candidates also expect multi-channel accessibility to connect with recruiters — and instant access to information throughout the hiring process. This is where Conversational AI proves to be a great aid for recruiters.


The HR guide intelligently brings rest to all the myths surrounding Conversational AI and maps out the differences between traditional recruitment techniques and Conversational AI-led recruitment. To harness the full potential of Conversational AI, the HR guide validates that organizations can integrate this technology into their recruitment tech stack, including Applicant Tracking System (ATS), job boards, CRM, assessments, recruitment marketing tools, and more.


The HR guide brings to light the success stories of global organizations that have deployed Conversational AI to enhance their recruitment function. The detailed case studies about the United Overseas Bank Limited (UOB), McDonald's, and a non-profit healthcare organization will help you understand how Paradox helped them improve their recruitment function and enhance the candidate experience using Conversational AI.


"At Paradox, we've always imagined a future where boring, repetitive recruiting work is replaced by conversational experiences that dramatically simplify and streamline the entire hiring process. Our goal is to give recruiters hours back in their day to spend more time with people, not software — and to create experiences candidates love. The hrtech.sg team has truly captured the essence of Conversational AI in this HR guide — specifically, the business value it creates by stripping away inefficiency and time stealers in the hiring process" said Paradox Client Success Director Zhenlin Ong, who supports clients like UOB, Scoot, and Starhub in Singapore.


"hrtech has always been a strong advocate of using smart technology to not just simplify HR processes but to elevate HR into a business growth function. Conversational AI is, indeed, a significant breakthrough that will completely transform the way organizations approach hiring. This technology focuses on the two most crucial expectations of the modern-day candidate - Personalization and Easy Accessibility. This HR guide covers all the aspects of Conversational AI, right from the need to the applications in recruitment function." Sriram Iyer, Founder & CEO, hrtech believes that Conversational AI is the only way ahead for organizations that want to stay ahead of the curve.

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