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  • Jimmy Wong, Senior Solutions Consultant, Sitecore 

  • Toan Ly, Business Director, Tekcent 

  • Winnie Chu, Business Group Lead, Cloud and Enterprise, Microsoft Hong Kong

  • Moderator: Sheila Lam, Editorial Consultant, Inno-Thought eNews

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Please contact Brian at marketing@inno-thought.com

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Hong Kong consumers crave for witty ah-ha moments. But these moments rarely last without impactful personalized engagement. Deepening these ah-ha moments relies on partners that integrate technologies to create a digitally-driven and customer-centric world to bring customers a unique personalized customer experiences (CX) with your brand. 

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Technologies like AI, content management system (CMS) and cloud are the foundation of a powerful CX platform. When integrate seamlessly, it can act as a personal butler to guide individuals through a unique customer journey with your brand, capturing greater share of attention and loyalty for your brand.

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Join other marketing and digital leaders in this video to create personalised memorable experiences to your customers by developing a powerful CX platform with trusted digital partners:

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Case Sharing – Creating personalised experiences at scale for a Hong Kong-based 35,000-user community

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  • Innovative use of technologies to drive 87% growth in active mobile app users from 35,000+ downloads

  • Deliver meaningful human connections with personalised community information via multiple touchpoints

  • Combining customer data, analytics, AI and marketing automation to develop real-time connected experiences

 

Executive Dialogue – Empowering engagement with an AI-enabled 1:1 customer journey

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  • Building a unified CMS by integrating a library of content with 360-degree view of customer data

  • Create, manage, and deliver 1:1 personalised content across unlimited channels and markets

  • Turn insights into actions by collecting and analysing customer engagement data to recommend action items to complete customer journey

  • Leverage scalable and secure cloud platform to quickly build headless

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Inno-News

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