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美的借助 AWS 生成式 AI 服務提升客戶體驗 拓展全球業務
美的採用AWS生成式AI服務部署新客服中心營運成本降低30% Amazon Web Services (AWS)在 2024 re:Invent 全球大會 上宣布,全球領先的科技公司 美的 採用 Amazon Connect,迅速地在海外 14...


Gartner Predicts that 30% of Fortune 500 Companies Will Offer Service Through Only a Single, AI-Enabled Channel by 2028
The Gartner Customer Service and Support Predictions Explore Conversational AI and its Impact on Service Resolution By 2028, 30% of...


Gartner Identifies the Top Trends Impacting Infrastructure and Operations for 2025
Analysts Explore Top Industry Trends at Gartner IT Infrastructure, Operations & Cloud Strategies Conference, December 10-12 in Las Vegas...


Nearly Half a Billion Emails in 2024 Were Malicious
The study was conducted by Hornetsecurity’s in-house Security Lab, which reviewed more than 55.6 billion emails that were processed...


Deloitte's 16th Annual 'Tech Trends' Report Reveals AI is Quickly Becoming Foundational to the Modern Enterprise
The report details six AI-fueled trends shaping business operations, growth and transformation Tech Trends 2025 In Deloitte’s 16th annual...


2025 Tech Trends Report: New Insights on IT Investment in AI, Quantum Computing, and Cybersecurity Published by Info-Tech Research Group
Info-Tech’s newly released Tech Trends 2025 report outlines six critical trends that will shape the future of IT, from the rise of AI...


From Synthetic Humans to Invisible Experiences - Globant Releases 2025 Tech Trends Report
The yearly report explores crucial sectors expected to experience substantial transformations in the near future. These developments...


AI adoption accelerates across Asia Pacific, strategic data management remains key: New Digital Realty study
"If you don’t have the right data where you need it, then your AI strategy is already broken before it starts. Data must be in the right...


Three Trends Chief Sales Officers Must Consider in 2025
Q&A with Robert Blaisdell, VP Analyst, Chief of Research in the Gartner Sales practice Economic and technological uncertainty, combined...


Cyberport Artificial Intelligence Supercomputing Centre Officially Commences Operations
AI Lab opened synchronously to drive Hong Kong forward a new milestone of “AI Plus” Cyberport's Artificial Intelligence Supercomputing...


Global Payments Releases its 2025 Commerce and Payment Trends Report
Fifth Annual Report Assesses Impact of AI and Centrality of Payments Technology in Business Operations Global Payments Inc. (NYSE: GPN) ,...


Propel Software Unveils Top 2025 Business and Technology Trends
Innovative Leader in Product Value Management Identifies the Five Key Trends to Watch in the New Year Propel Software shares 2025...


AWS 與 Adobe 攜手為品牌提供 Adobe Experience Platform 解決方案,以深度分析提升客戶體驗
Adobe 與 AWS 深化合作,在 AWS 上提供 Adobe Experience Platform(AEP)解決方案,賦能品牌透過精準和個人化的行銷加深與客戶的關係 AEP 提供跨平台的客戶行為數據分析,配合AI 技術,協助品牌適時提供個人化的客戶體驗 品牌可以透過...


Expereo Reveals the Top Trends Transforming Asia Pacific Connectivity in 2025
Expereo's latest news release has revealed the top trends that are transforming connectivity in Asia Pacific for 2025 and beyond. Expereo...


Seven Must-know Technology Trends For 2025
Technological innovation is reshaping business competition rules. Yesterday’s successful strategies may not be enough for tomorrow’s...


Kyndryl: Top 11 tech trends shaping energy, telecom and manufacturing in 2025
As we look ahead to 2025, several key trends are set to transform the energy, manufacturing, and telecom sectors. As the tech world...


42% of IT Professionals Are Exploring New Jobs: IT Talent Trends 2025 Report From Info-Tech Research Group Spotlights Retention Risks and Opportunities
Info-Tech Research Group's IT Talent Trends 2025 report details critical shifts in workforce dynamics, including the growing influence of...


TechnoVision: Top 5 Tech Trends to Watch in 2025
Capgemini unveiled its ‘TechnoVision Top 5 Tech Trends to Watch in 2025’ in late November, focused on the technologies that are expected...


Gartner Says Common Supply Chain Reorganization Approaches Will Fail to Deliver on Critical Business Outcomes
Supply Chain Reorganizations Must be Designed to Achieve Balance, Strength and Speed Many supply chain reorganizations suffer from at...


企業單靠傳統網絡安全方案無法符合關鍵基礎設施條例要求
零信任配合微分段實現網絡還原力策略方為上策 涵蓋香港八大產業的《保障關鍵基礎設施 (電腦系統) 條例草案》有望於2026年初生效,規定關鍵基礎設施營運者須履行「架構」、「預防」,及「事故通報和應對」這三大類法定責任。由於企業作出相應部署的時間或許只有短短一年多,Akamai...
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