Gartner Sales Survey Reveals Sellers Who Partner With AI Are 3.7 Times More Likely to Meet Quota

• AI Partnership, Mentalizing and Tactical Flexibility Among Top Competencies of Successful Sellers

• In today's complex B2B landscape, navigating a web of stakeholders and business functions has made the sales process more challenging than ever. As a head of sales, you know that many sellers feel overwhelmed by the myriad skills required to excel, and over 85% are looking to you for clearer guidance.

Sellers who effectively partner with AI tools are 3.7 times more likely to meet quota than those who do not, according to a survey by Gartner, Inc.

Gartner surveyed 1,026 B2B sellers in January through March 2024 to understand what skills are needed to excel in a changing B2B environment.

In addition to AI partnership, other top competencies include tactical flexibility and mentalizing, which increase the likelihood of quota attainment by 3.4 times and 2.9 times respectively. Tactical flexibility is the ability to adjust, adapt and innovate on sales approaches. Mentalizing is the seller’s ability to infer unspoken beliefs, feelings and intentions to predict and influence buyer behavior.

“Chief sales officers (CSOs) must prepare their sellers for the shifting landscape in B2B buying,” said Antra Sharma, Principal, Research in the Gartner Sales Practice. “By prioritizing the competencies and skills that drive commercial results in the current buying environment, CSOs can refine their talent strategy to augment these skills and drive long-term skill adoption through targeted training, compensation, and career pathing.”

Sellers Are Overwhelmed By Skills and Technology, With Negative Outcomes For Performance

The survey also revealed 72% of sellers feel overwhelmed by the number of skills required for their job, and 50% are overwhelmed by the amount of technology needed. Overwhelmed sellers are 45% less likely to attain quota, leading to worsened commercial outcomes for their organizations.

“Sellers are overwhelmed by the number of skills they perceive as necessary for success,” said Michael Katz, Senior Director, Research, in the Gartner Sales Practice. “Sales leaders must support their sellers in developing key competencies, or risk undermining productivity and potentially leading to burnout and disengagement.”

To foster the competencies of high-performing sellers within their sales teams, CSOs must:

• Prioritize upskilling on the seller competencies that align with the shifts in the B2B buying environment and have the most significant impact on commercial results.

• Drive long-term skill adoption by embedding it into key aspects of the seller’s job, such as compensation and career pathing.

• Build or modify a competency model that highlights the behaviors associated with each prioritized skill and how they relate to technology.