top of page

Qualtrics Launches New Integration to Help Deliver Personalized Patient Experiences

Qualtrics' Health Connect solution integrates into existing systems to help clinicians gain unique insights into patient experiences and provide more personalized care



Qualtrics (Nasdaq: XM), the leader in customer experience and creator of the experience management (XM) category, today launched Health Connect, an automated integration connecting Electronic Medical Record (EMR) systems directly to the Qualtrics XM Platform™ to help healthcare organizations improve the patient experience. The new integration gives healthcare providers an easy way to customize outreach to patients and deliver more personalized care at scale.


Today, healthcare providers spend significant time interfacing with EMRs to access patient information including medical history, test results, and/or notes from a visit or encounter. But EMRs don't include critical insights about the patient experience, such as how a patient feels about the interactions they've had with their caregivers or their treatment plan.


Qualtrics Health Connect is an HL7 integration that securely connects the XM Platform to EMR systems, like Epic, Cerner, and more, allowing providers to automatically trigger outreach based on a patient's demographics, clinical condition, or provider. By giving care teams unique insights into each and every patient, they can deliver a more personalized experience.


Qualtrics Health Connect brings patient feedback gathered from questionnaires distributed through email, QR Code, SMS, or mobile apps directly into an individual patient record for a more complete view of each patient. For example, feedback from an oncology patient and their sensitivity to certain room conditions can be added to a patient record, prompting the caregiver to be more sensitive or responsive to the patient's needs.


"Greater interoperability between experience data and EMR operational data will empower clinicians to deliver more personalized and compassionate care to every patient," said Patty Riskind, Head of Global Healthcare, Qualtrics. "With Health Connect, healthcare providers can customize and personalize outreach to patients, gaining unique and relevant insights about individual care experiences."


Trusted by more than 400 hospitals and health systems, Qualtrics healthcare solutions are built on the Qualtrics XM Platform, which maintains the highest security certifications including ISO 27001 and FedRAMP. Qualtrics is also HITRUST certified, which means its technology platform provides customers the tools they need to manage HIPAA compliance. To learn more about Qualtrics in healthcare, visit qualtrics.com/healthcare.


About Qualtrics


Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 13,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.



SOURCE: Qualtrics

Comments


connexion_panel_edited.jpg
CXO_8-in-1.png
subscribe_button.png

 

Disclaimer:

The information contained in this site is for reference only. While we have made every attempt to ensure that the information contained in this site has been obtained from reliable sources, we are not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Ho Hon Asia Limited, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Certain links in this site connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.

2025 @ Inno-Thought and its affiliates. All rights reserved.

bottom of page