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Shannon Tong

Head of Hong Kong & Greater China, Sitecore


With over 20 years of experience in the software industry, Shannon is the Head of Hong Kong & Greater China in Sitecore. At Sitecore, she manages the entire business growth for Greater China covering sales & operations, market awareness, ecosystems as well as the region’s GTM strategy. Shannon has helped many major regional businesses to drive successful digital transformation and deliver exceptional business results.

Jimmy Wong

Senior Solution Consultant, Sitecore


Jimmy is the Senior Solution Consultant in the Greater China region for Sitecore, a leading customer experience management company that provides web content management, and multichannel marketing automation software company. Jimmy has years of experience in helping companies and customers, both regional and global, on digital transformation, optimizing user journeys, browsing behavior and purchase experience with a justified ROI.


Innovation Webinar 2021 
Powering Digital Moments with Omnichannel Personalisation

Digital experience matters more than ever. Social distancing and remote working have not only urged Hong Kong customers to find new ways of interaction online, it has also fundamentally changed their expectations of personalisation, by the moment.
It is crucial for businesses to nurture these digital moments and guide their customers through the entire user journey. A focus on omnichannel marketing will ensure you are providing consumers with a consistent digital experience from touchpoint to touchpoint.
In this webinar, we explored how businesses can lay a deliberate path with personalisation features, in order to create meaningful customer experiences and drive long-lasting customer loyalty.


  • 360-degree view of the customer – Discover deeper insights and strategies on creating integrated platforms that build customer connections with actionable insights. 

  • Powering real-time connected experiences - Hear how new MarTech solutions are providing the flexibility needed to react to changing market dynamics. 

  • Driving tech Behind the DX – Organisations depend on a knowledgeable and innovative tech team to successfully deliver their digital experience visions. Hear best practices and recommendations from our expert speaker to stay ahead of the curve in the next normal. 

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